This Research Program tests the understanding that employees have regarding their client's expectations, and examines the service practices - Commitment, Standards, Quality, Staffing & Autonomy - that support service delivery.
Research Overview
|
Significant Research Program Measure(s)
| Measure: |
Respondents:
|
Agree:
|
Middle:
|
Disagree:
|
| Perceived Client Satisfaction Levels |
24,038
|
60%
|
31%
|
9%
|
| Service Practices - Commitment, Standards, Quality, Staffing & Autonomy |
79,479 | 42% | 43% | 15% |
| Internal Service Satisfaction Levels |
5,338 | 53% | 34% | 13% |